Privacy policy

Last updated: April 2025

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit or shop at maisonnativa.com, how we use it, and how we protect it.

We are VOGUE CARRY LLC, operating the Maisonnativa website. This policy applies to all visitors and customers located in the United States.

Information We Collect

We collect information to process your orders, respond to your questions, and improve your shopping experience. Here's what we may collect:

Personal and contact information

Full name
Email address
Shipping and billing address
Phone number (if provided)

Order information

Products purchased
Order history and status
Payment confirmation details — payment is processed through PayPal. We never see or store your full card number or banking credentials.

Device and browsing information (collected automatically)

IP address
Browser type and version
Time zone setting
Pages you visit on our site
How you arrived at our site (referring URL)

We do not collect sensitive personal data such as Social Security numbers, government IDs, or health information.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders (confirmation, shipping, and delivery notifications)
Send order updates and shipping confirmations
Respond to customer service inquiries and support requests
Detect and prevent fraudulent or unauthorized activity
Improve site performance and the overall shopping experience
Comply with applicable legal and financial record-keeping requirements

We do not sell your personal information to third-party advertisers or data brokers.

How We Share Your Information

We only share your information with trusted service providers that are necessary to run our business. These include:

PayPal — secure payment processing
Shopify — our e-commerce and website platform
Shipping carriers (USPS and others) — order delivery and tracking

Each of these partners is required to protect your information in accordance with applicable privacy and security standards. We do not share your data with unrelated third parties for marketing purposes.

How Long We Keep Your Information

Order records: up to 7 years (tax and legal compliance)
Customer support correspondence: duration of service relationship
Analytics and browsing data: per platform settings (typically 26 months)

You may request deletion of your personal information at any time where permitted by law. See Your Rights below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep items in your cart between visits
Understand how visitors navigate our site
Improve page performance and load times
Support analytics tools such as Google Analytics

Cookies do not directly identify you by name. You can disable or clear cookies at any time through your browser settings. Note that disabling cookies may affect certain website features such as the shopping cart.

If we use Google Ads for advertising, Google may use cookies to show Maisonnativa ads to people who have previously visited our site. You can opt out of personalized advertising at Google's Ad Settings (adssettings.google.com).

Data Security

We take reasonable steps to protect your information:

All data transmitted between your browser and our website is encrypted via SSL (HTTPS)
Payment data is handled exclusively by PayPal's secure payment systems
We restrict internal access to personal data on a need-to-know basis
Our website is hosted on Shopify, which maintains its own security certifications

No online system can guarantee absolute security. If you have concerns about a specific transaction or data issue, please contact us directly.

Your Privacy Rights

As a U.S. resident, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal information, subject to legal obligations
Opt out of certain data-sharing practices

For California residents (CCPA): In addition to the above, you may request:

The categories of personal information we have collected about you
The categories of third parties with whom we share your data
To opt out of the sale of your personal information — we do not sell personal data

To submit any privacy request, email us at support@maisonnativa.com. We will respond within 30 days.

Children's Privacy

Maisonnativa is intended for customers 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Third-Party Links

Our website may contain links to third-party sites such as PayPal or shipping carrier tracking pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will update the Last updated date at the top of this page. We encourage you to review this page periodically.

Your continued use of maisonnativa.com after any changes constitutes your acceptance of the updated policy.