Contact Us

Have a question about your order or need help choosing the right tool? Send us a message — we'll get back to you.

What We Can Help With

Order & Shipping — Tracking, delays, delivery confirmation

Returns & Refunds — Starting a return or checking refund status. Return window is 30 days from delivery.

Damaged or Missing Items — Wrong product or something missing from the box. A photo when you write in helps us resolve it quickly.

Product Questions — What's included, battery compatibility, or help picking the right model

Warranty — Coverage details and how to file a claim

Project Advice — Tell us what you're working on and we'll give you an honest recommendation

Contact Information

Email: support@maisonnativa.com

Company: VOGUE CARRY LLC

Address: 370 17th St, Denver, CO 80202, United States

Support Hours & Response Time

Monday – Friday, 9:00 a.m. – 5:00 p.m. Mountain Time We typically respond within 12 hours on business days.

Weekends & Holidays Usually within 24–48 hours.